EG Umbrellas Support

Contact EG Umbrellas

From replacement parts to umbrella warranty service, we’re here to help your investment last.
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Quality that’s measured in decades, not seasons.

EG Umbrellas are made to withstand harsh weather environments for the long haul.
10-year Fabric Warranty
EG Umbrella fabrics are inherently stain resistant, water repellent, and won’t trap heat or moisture.
15-year Structural Warranty
EG Umbrella bases and mounting structures are made of high-quality aluminum or iroko hardwood (a dense, durable wood commonly known as African teak).
Close-up of various colored fabric rolls arranged in a diagonal row.

Frequently Asked Questions

Explore common questions and answers, and if you don’t see your question answered, reach out.

You have different question?

Our team will answer all your question. We ensure a quick response
Can EG Umbrellas stay outside year round?

Yes, EG Umbrellas can stay outside throughout the year. The fabric is designed to endure UV rays, rain, wind, and weather for the long haul—warrantied for 10 years to resist color fade.

Do EG Umbrellas come with covers?

Yes, EG Umbrellas each come with a white PVC cover. However, it’s not necessary to cover your EG Umbrella—each one is designed to endure year round seasonal use while still looking great. There are options to purchase custom color covers and even brand them.

Can I replace parts on an EG Umbrella?

Yes, virtually every part on an EG Umbrella is replaceable, and by design. Gone are the days of replacing an entire umbrella because of a broken rib. To start the replacement process, simply contact us.

What maintenance do EG Umbrellas require?

EG Umbrellas are designed to be low maintenance for the long haul. Sauleda and Soltis fabrics used for EG Umbrellas are UV-ray resistant, stain-resistant, water-repellant, and don’t trap heat or moisture. Simple, routine cleaning with soap and warm water is all you’ll need to keep your umbrellas looking great year after year.

Where are EG Umbrellas manufactured?

EG Umbrellas are manufactured in Bosnia and the U.S. Each day, we’re working to bring more and more of our manufacturing to the United States.

What sizes of umbrellas are available?

EG Umbrellas range from 8’ x 8’ to 26’ x 26’, with multiple size options in between. The standard canopy height when open (rib to ground) of EG Umbrellas ranges from 8’ to 9’ 6”, depending on the model. This is significantly taller than retail umbrellas, which typically do not exceed 7’ in height. Explore your umbrella options here.

What is the lead time for a custom EG Umbrella?

Standard lead time for made-to-order EG Umbrellas is approximately eight weeks from order to delivery.

Do you offer professional installation?

We do not offer direct installation services, but we’re happy to recommend qualified professionals in your area for umbrella installation assistance.

Do you offer international shipping?

Yes, EG Umbrellas ship worldwide. We’d be happy to outline shipping costs and timeframes during the customization consultation process.